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Terms and Conditions

Last updated: June 25, 2026

1. Subject and Acceptance

These Terms and Conditions govern the access to and use of the LAVORA platform, as well as its associated services. Accessing, browsing or registering on the platform implies full and unreserved acceptance of these terms. If you do not agree with any of its provisions, you must refrain from using the service.

2. Service Description

LAVORA is a Software as a Service (SaaS) business management (ERP) platform, multi-vertical, accessible through a web browser at app.lavora.pro. It includes modules for invoicing, accounting, CRM, point of sale (POS), hotel management (PMS), clinic management, automotive, field service and tax compliance (VeriFactu and electronic invoicing), among others. The availability of each module depends on the contracted plan.

3. Plans and Pricing

LAVORA offers the following subscription plans:

  • Starter: €39/month (€31/month billed annually, €374.40/year). VAT not included. 3 users, up to 200 invoices per month and basic features.
  • Mid: €59/month (€47/month billed annually, €566.40/year). VAT not included. 5 users, up to 500 invoices per month and basic accounting.
  • Professional: €89/month (€71/month billed annually, €854.40/year). VAT not included. Unlimited users and all features included.
  • Enterprise: custom quote, with onboarding, assisted migration and a dedicated account manager.

Free trial: all paid plans (Starter, Mid and Professional) include a 14-day free trial with full access to Professional.

Verticals: each company selects a vertical (ERP, hospitality, clinical, automotive or field service) during initial configuration. The vertical can be changed at any time from the account settings.

Full details of each plan can be found on our pricing page. All prices shown do not include Value Added Tax (VAT, 21%), which is added at the time of payment, unless an exemption or different rule applies.

4. Registration and Account

  • The user must provide truthful, accurate and up-to-date data during the registration process, being liable for any damages arising from the provision of false information.
  • The user is responsible for maintaining the confidentiality of their access credentials and for any activity carried out with their account, and must immediately report any unauthorised use.
  • Each account corresponds to one company or entity. The platform is multi-tenant: each company's data is stored in isolation and is not accessible to other accounts.

5. Payments and Billing

  • Payments are processed through the Stripe gateway, which complies with the PCI-DSS Level 1 standard. Card data is tokenised and not stored on LAVORA servers.
  • The subscription is monthly or annual and renews automatically at the end of each period, unless expressly cancelled by the user.
  • The user can cancel the subscription at any time from their account. The cancellation takes effect at the end of the already-paid period, retaining access until then.
  • Invoices are issued in accordance with Spanish tax regulations and, where applicable, are submitted to the AEAT through VeriFactu.
  • In the event of a price change, LAVORA will communicate the change with a minimum notice of 30 days by email to active users. The user may accept the new rate or cancel before it takes effect.

6. Tax Obligations (VeriFactu)

  • In accordance with Royal Decree 1007/2023 and Order HAC/1177/2024, LAVORA automatically submits the data of issued invoices to the AEAT through the VeriFactu system, on behalf of the obligated user.
  • The user is solely responsible for the accuracy, truthfulness and legitimacy of the tax data entered in the platform.
  • Invoices sent to the AEAT cannot be modified subsequently. They can only be cancelled through the rectification procedure with hash established by the VeriFactu regulations.

7. Acceptable Use

The user undertakes not to use the platform to:

  • Carry out unlawful, fraudulent or bad-faith activities.
  • Unauthorised access to third-party data, accounts or systems.
  • Distribute viruses, malware or any harmful code.
  • Reverse engineer, decompile or extract the source code of the service.
  • Overload, interrupt or attempt to damage the availability or integrity of the service.
  • Send unsolicited commercial communications (spam) or other forms of abuse.
  • Use the service to infringe the intellectual or industrial property rights of third parties.

8. Intellectual Property

  • The software, design, code and the LAVORA brand are the property of Carmelo Ruymán Quintana Santana and are protected by intellectual and industrial property legislation.
  • The data that the user enters in the platform is and remains their property. LAVORA processes it solely as a processor, to provide the service.
  • The user has the right to export and retrieve their data at any time, in a structured and commonly used format.

9. Data Protection

The processing of personal data arising from the use of the platform is governed by our Privacy Policy, which is incorporated into these terms for all purposes.

10. Service Availability

  • LAVORA aims to maintain a service uptime of 99.9%, without prejudice to interruptions for scheduled maintenance or force majeure.
  • Availability is not guaranteed during scheduled maintenance operations, which will be communicated with as much advance notice as is reasonably possible.
  • We strive to maintain an availability of 99.9%. The Enterprise plan includes a contractually guaranteed Service Level Agreement (SLA). The Starter and Professional plans do not include a contractual SLA, without prejudice to the fact that we actively monitor the platform's availability.

11. Limitation of Liability

  • The service is provided "as is" and on an "as available" basis, with no warranties other than those required by applicable regulations.
  • To the extent permitted by law, LAVORA shall not be liable for indirect, incidental or consequential damages, including loss of profits, arising from the use or inability to use the service.
  • LAVORA's liability for any claim related to the service is limited to the amount paid by the user in the 12 months prior to the event giving rise to the damage.
  • The user is responsible for maintaining a backup of their critical data, without prejudice to the backups that LAVORA performs as an additional measure.

12. Suspension and Termination

  • LAVORA may suspend or terminate a user's access when they breach these terms, without prejudice to any legal action that may apply.
  • The user can cancel their subscription at any time from their account, taking effect at the end of the billed period.
  • After cancellation, user data will be retained for 90 days to allow reactivation. After that period, it will be deleted, unless there is a legal obligation to retain it.

13. Modifications

  • LAVORA may modify these Terms and Conditions when it deems appropriate to adapt them to the evolution of the service or applicable regulations.
  • Material changes will be communicated with a minimum notice of 30 days through the service or by email.
  • Continued use of the service after the modifications take effect implies acceptance of them. In case of disagreement, the user may cancel their subscription.

14. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. For the resolution of any dispute that may arise from their interpretation or application, the parties submit, with express waiver of any other jurisdiction that may correspond to them, to the Courts of Las Palmas de Gran Canaria.

This document has been drafted in accordance with current regulations. For specific cases, we recommend consulting a specialised legal advisor.